Terms of Service

Horn Autoparts (“we”, “us”) finds car parts and upgrades abroad and delivers them to Somaliland. By using our website, app or WhatsApp service you agree to these terms. If you don’t agree, please don’t use them.

Order Parts: you tell us the exact parts and your vehicle (and its VIN). We source them and send you one price. Nothing is bought and nothing is charged until you accept that price.

A price we send you is valid for 12 hours, because supplier prices and stock change. After that you can ask us for a fresh one.

Quick Parts and Upgrades: you can order listed items directly. We confirm that the item is available before you pay, and we may cancel and refund an order we can’t fulfil.

Prices are in US dollars, rounded up to whole dollars. The price you accept shows the parts, shipping, and any customs and import fees as separate lines, and the total you pay. Optional extras, such as sea-freight insurance, are shown before you accept.

You pay by Zaad to the number shown on your invoice, using the payment reference on it. Your order is confirmed when we have checked that the payment arrived, not when you send it. Using the wrong reference can delay this; contact us and we will help.

Air freight is delivered to your door in Somaliland. Sea freight arrives at Berbera Port and you collect it there. We tell you which you are choosing before you accept.

For sea freight, storage at the port is free for 12 days after the goods arrive. After that, storage charges from the port may apply and are your responsibility. We send reminders before the free period ends.

Some items (for example batteries, airbags and fluids) cannot go by air and are shipped by sea. Delivery times we give are estimates. We are not responsible for delays caused by customs, airlines, shipping lines or events outside our control.

Customs duty and import fees are charged to you and are shown on your price before anything ships. You must give us accurate information, and the goods may be inspected by the authorities. If the authorities charge more than we quoted for reasons we could not have known, we will tell you before releasing the goods.

You are responsible for giving us your correct vehicle details and VIN, and for telling us about anything unusual (for example a modified or imported-spec car). We match parts to the details you give us. If a part does not fit even though your details were correct, we will put it right as described in section 8.

If a part arrives damaged, faulty, wrong or different from what we agreed, tell us within 7 days of delivery, using Report a problem in the app or by contacting us, and include photos.

We will replace the part or refund you, whichever is practical. Please don’t send anything back until we have agreed it with you. Parts that have been fitted, modified or damaged after delivery cannot be returned unless they were faulty. Refunds are paid back to you by Zaad.

You can cancel before you pay at no cost. After you pay, you can ask us to cancel; if we have not yet bought the part from our supplier we will refund you in full. Once it has been bought, we may not be able to cancel, and we will tell you what is possible.

Keep your sign-in details private, and give us correct information. We may suspend an account that is misused or used to cheat us or other people.

You can delete your account yourself at any time on the Delete my account page. How we handle your information is explained in our Privacy Policy.

We contact you about your orders and requests in the app, by WhatsApp and by SMS. If you message us on WhatsApp, your messages are handled by us and carried by WhatsApp under its own terms.

We take care in sourcing and shipping your parts, but we cannot promise there will be no delays or problems. Except where the law says otherwise, our responsibility for any order is limited to the amount you paid for that order.

We may update these terms; the date below shows the latest version, and orders already accepted keep the terms they were placed under. These terms are governed by the laws that apply in Somaliland. If we can’t settle a disagreement by talking, we will both try to resolve it fairly before going to court.

Questions? Email support@hornparts.com or WhatsApp +252 63 123 4567.